Here there be many Questions.

They are Frequently Asked.

Find thy answer below

What is your Cancelation Policy?

Classes can be canceled or rescheduled up to 4 hours before and class credit will be returned to your account. We are very understanding that life happens so even if you had to cancel after the deadline, feel free to reply to your booking email and request a reschedule - we will do our best to be accommodating.

What is your Refund Policy?

Our scheduling software automatically refunds class credit you your account when you cancel a class before the 4 hour deadline. If you need a refund issued to you method of payment please reply to the booking email requesting a refund. We have to manually request refunds to your payment method through our Stripe Payment account - It usually takes a couple days and the processing fees are not refunded. Otherwise it is not a problem.

Time limits apply to Packages and subscriptions. This helps you not procrastinate and us stay in business! We cannot offer refunds if you do not redeem classes within the stated time period.

How do I cancel a Subscription?

We dislike having recurring subscriptions that are hard to stop as much as the next person. Our subscription plans are set up to send a reminder email every month a week before your automatic payment with an option to cancel before the payment is drafted. If you have any trouble with this feel free to email us and we can cancel the subscription manually.

Where can I buy cute pole outfits/ heels/ a home-pole?

See my ‘black friday’ blog posts for lots more Merch info!

I’ve already been ask this so here are a couple of my favorites:

Poles: X-pole makes the best quality and, most critically, the safest poles. Easy to use and set up. All the pole fail videos online are from other poorer quality brands. My studio poles are all X-pole. ASK ME BEFORE shopping online. I have a wholesale account and I can get somewhat reduced pricing. Their shipping rates are high-way robbery, https://xpoleus.com/

Best selection of pole clothing brands and ships from the USA: https://www.poleactive.com/

Favorite Pole clothing brands: https://cxix.com , https://www.cleothehurricane.com/ (Cleo is US based and employs her own seamstresses)

Heels: https://pleasershoes.com/ (the standard, lots of sales/clearance options. I can advise on best style for different foot types. US based, ships fast), https://us.hellaheels.com/ (tricky to get your size right - run large. usually sold out in the US. Nevertheless they have a cult following and honestly look amazing. ), https://heelsnthrills.com/ (quality custom handmade shoes, can get real leather. slow international delivery. worth it.)

Yes I shamelessly used the FAQ at https://www.poleanddancestudios.com/ to help me write this page. Its a great studio website. You should check it out.